Professional Experience

Senior End User Computing Engineer

Lima Networks (MSP)
March 2024 – Present
  • Led the transformation of device onboarding processes by designing and implementing Zero Touch Windows Autopilot and Intune-based provisioning across 3,000+ endpoints, reducing setup time from 4 hours to under 45 minutes.
  • Developed and tested a Local Administrator Password Solution (LAPS) using PowerShell and Pester while leading strategic deployment via CI/CD pipelines using GitHub and Microsoft Graph API.
  • Championed service excellence by implementing feedback loops, monthly team retrospectives, and aligning support practices with ITIL principles.
  • Oversaw creation and deployment of a Bulk Enrollment script using Windows Configuration Designer (WCD) to provision and configure 250 Windows devices.
  • Owned end-to-end automation of device patching, registry cleanup, and packaged app deployment using PowerShell and Intune.
  • Led endpoint monitoring and patching operations using LogicMonitor and Intune compliance policies.
  • Provided technical leadership and mentorship to junior engineers by creating and maintaining a centralized knowledge repository.
  • Leveraged Intune Endpoint Analytics to lead compliance assessments and health trend analysis, delivering actionable reports.

End User Support Engineer

Access Bank Plc (Banking)
September 2021 – April 2022
  • Collaborated with mobility team to implement Intune App Protection Policies for Outlook and Edge on iOS/Android.
  • Onboarded new starters in Active Directory and Microsoft 365, managed security group assignments, and enforced MFA.
  • Conducted Secure Score assessments and deployed Conditional Access and RBAC policies to support ISO27001 alignment.
  • Diagnosed and resolved complex user issues across SharePoint, OneDrive, Teams, and Microsoft Purview.
  • Investigated and resolved hybrid Exchange and Azure AD sync issues ensuring reliable authentication and mail flow.

IT Support Engineer

Total Security Insurance Brokers (Insurance)
December 2019 – September 2021
  • Delivered technical support for Microsoft 365, VPN, printing, and performance issues.
  • Provided end-user training during migration from Skype for Business to Microsoft Teams.
  • Implemented daily health checks using remote monitoring tools to identify performance issues.
  • Rapidly deployed VPN clients and MFA for 150+ employees during pandemic remote work transition.

Notable Projects

Enterprise Autopilot & Intune Deployment – Multi-Site Rollout (2024)
Client: National Housing Association | Scope: 500+ devices, 4+ sites

Led the design and deployment of a zero-touch Windows Autopilot provisioning framework. Configured dynamic deployment profiles, enforced segmentation via Azure AD groups, and automated onboarding using PowerShell and WCD.

Windows 11 Rollout – Financial Services Sector (2024)
Client: Tier 1 Banking Organisation | Focus: 600+ device OS upgrade from Win 10 to 11

Orchestrated enterprise-wide upgrade using Intune Update Rings, implementing phased deployment strategy ensuring hardware readiness, user preparedness, and uninterrupted business continuity.

Group Policy to Intune Migration & Endpoint Hardening (2024)
Client: Healthcare Provider (NHS-aligned)

Directed full GPO-to-Intune migration. Translated legacy settings to Intune profiles and implemented Defender for Endpoint. Collaborated with security to align policy enforcement with Zero Trust Architecture.

Enterprise Win32 and Microsoft 365 App Deployment (2024)
Client: Building and Construction | Scope: 346 devices

Successfully deployed 23 Win32 applications and 5 Microsoft 365 apps using Microsoft Intune, leveraging IntuneWinAppUtil and custom PowerShell scripts. Ensured seamless, silent installations via Company Portal.